The standard timeframe taken to resolve any maintenance issue is 24-48 business hours. However, the turnaround time (TAT) will fluctuate depending on the size of the change requested.
All you have to do is fill out the ‘Contact form’ available on our site, with all the requested details. Alternatively, you could connect with us on our online chat. One of our team members will go through the form to understand your requests and propose a plan to you. As soon as you accept the proposal, your website’s maintenance will be our responsibility.
The areas we cover within our maintenance services include appearance and content update if required, plugin updates, database optimization, along with bug and error removal.
We always advocate communication as the backbone for any change that is to be made to your website. Now, if this is a major change, then communicating your requirements to our team is of utmost importance. We will help you understand the scope of the requested change and discuss with you if any alteration to that is required or which are other better ways to achieve the change you desire. This could mean availing additional services or even working on a separate project if needed. Since we have taken up the responsibility of giving you the most effective maintenance services we will do all within our capacity to keep you informed of all changes you intend to make so that you can take the most appropriate decision at the end.
