Last Updated: Apr 1, 2026
1. Introduction
These Terms and Conditions (“Terms”) govern access to and use of the website, services and solutions provided by Hyrrokkin Branding Services Private Limited (“Hyrrokkin”, “we”, “us” or “our”), a company incorporated under the laws of India.
By accessing our website, requesting our services, accepting a quotation or proposal, placing an order, making payment, or entering into an agreement with Hyrrokkin, you acknowledge these Terms together with any applicable proposal, quotation, Statement of Work (“SOW”), service agreement, invoice or other written terms agreed between the parties.
Where specific terms in an executed agreement, proposal or SOW conflict with these general Terms, the specifically agreed terms will apply to that engagement, subject to applicable law.
2. Our Services
Hyrrokkin provides technology and digital services which may include:
- Secure website development and modernisation
- Web and mobile application development
- API development and integrations
- Cybersecurity and website security services
- Vulnerability Assessment and Penetration Testing (VAPT), where specifically authorised
- Security remediation and hardening
- Cloud deployment and infrastructure-related services
- Website and application maintenance
- Backup, monitoring and technical support
- AI-enabled application development
- Digital consulting and related technology services
- Branding and digital marketing services
The exact scope, deliverables, timeline, responsibilities and commercial terms for a particular engagement will be defined in the applicable proposal, quotation, SOW, service agreement or other written communication.
3. Client Responsibilities
Clients are responsible for:
- Providing accurate and complete project information
- Providing required content, approvals, credentials and access within reasonable timelines
- Ensuring that materials supplied to Hyrrokkin are owned by the client or legally authorised for use
- Reviewing and approving deliverables within agreed timelines
- Maintaining appropriate confidentiality of accounts and credentials
- Informing Hyrrokkin promptly about changes that may affect the project
- Using our services and systems only for lawful purposes
- Complying with laws and regulatory requirements applicable to their own business and industry
Delays in providing required information, content, access or approvals may affect delivery schedules.
4. Quotations, Scope and Change Requests
Quotations and proposals are based on the information and requirements available at the time they are prepared.
Any requirement outside the agreed scope may be treated as a Change Request (CR) and may require:
- Additional charges
- Additional development effort
- Revised delivery schedules
- Additional resources
- A separate quotation or approval
Hyrrokkin will communicate material scope changes before undertaking chargeable additional work wherever reasonably practicable.
5. Payments & Billing
Invoices must be paid according to the payment schedule and terms stated in the applicable quotation, proposal, invoice or agreement.
Payments may be accepted in Indian Rupees (INR) or another mutually agreed currency, depending on the engagement.
Where payments are overdue, Hyrrokkin may, after appropriate communication where practicable:
- Pause ongoing work
- Withhold pending deliverables
- Suspend support or maintenance
- Suspend Hyrrokkin-managed services where contractually permitted
- Delay deployment or handover
- Terminate the engagement in cases of material non-payment
For subscriptions, hosting, AMC, maintenance and recurring services, payment must be made according to the applicable renewal terms to avoid interruption.
Applicable taxes, including GST where applicable, will be charged in accordance with Indian tax requirements.
6. Refunds & Cancellations
Refunds and cancellations are governed by our Refund & Cancellation Policy and any specific cancellation terms contained in the applicable proposal, SOW or service agreement.
Amounts relating to work already performed, completed milestones, committed resources and non-recoverable third-party costs are generally non-refundable, subject to the applicable agreement and law.
7. Intellectual Property
Unless otherwise agreed in writing:
- Hyrrokkin retains ownership of its pre-existing intellectual property, frameworks, libraries, tools, methodologies, reusable components and know-how.
- Project-specific deliverables intended for transfer to the client will be transferred according to the applicable agreement and generally after receipt of all applicable payments.
- Third-party software, libraries, fonts, themes, plugins, APIs and other licensed materials remain subject to their respective licence terms.
- Clients retain ownership of content, trademarks, data and materials supplied by them, subject to any third-party rights.
Clients may not reproduce, resell, redistribute or commercially exploit Hyrrokkin’s proprietary materials except where expressly authorised.
Hyrrokkin may reference completed projects in its portfolio, case studies and marketing materials unless prohibited by a confidentiality agreement, NDA or other written arrangement.
8. Confidentiality
Both parties should maintain the confidentiality of non-public business, technical, commercial and project information received during an engagement.
Hyrrokkin limits access to confidential client information to authorised personnel and service providers where reasonably necessary for delivering the agreed services.
Confidentiality obligations may be further defined through an NDA, service agreement or project-specific contract.
9. Client Credentials and System Access
Where clients provide Hyrrokkin with administrative credentials, server access, API keys, cloud access or other privileged information, such access will be used only for authorised project, support or service activities.
Clients should provide only the level of access reasonably required for the engagement and should rotate or revoke credentials when access is no longer required.
Hyrrokkin may maintain internal access controls and records consistent with its information-security procedures.
10. Cybersecurity Services and Authorisation
Cybersecurity testing, vulnerability assessment, penetration testing and similar activities will be performed only within the scope authorised by the client.
The client is responsible for ensuring that it owns, controls or has appropriate authority to authorise testing of the relevant systems, websites, applications, infrastructure or other assets.
Hyrrokkin will not knowingly perform unauthorised security testing against third-party systems.
Security assessments represent the state of the tested environment at the time of assessment. No cybersecurity assessment, remediation activity or security control can guarantee that a system will remain completely free from vulnerabilities, attacks or future security incidents.
11. Third-Party Services
Our projects may depend on third-party products and services such as:
- Cloud infrastructure
- Hosting providers
- Domain registrars
- Payment gateways
- Messaging platforms
- Email providers
- APIs
- Software libraries
- Plugins
- SaaS platforms
- App stores
- Analytics services
Hyrrokkin is not responsible for outages, policy changes, service discontinuation, pricing changes or failures caused solely by independent third-party providers outside our reasonable control.
Where practical, we will assist clients in identifying and addressing issues involving integrated third-party services.
12. Project Timelines
Delivery timelines are based on the agreed scope, resource availability and timely cooperation from all parties.
Timelines may need to be revised because of:
- Scope changes
- Delayed approvals
- Delayed content or credentials
- Third-party dependencies
- Infrastructure or service-provider issues
- Technical issues not reasonably identifiable during initial assessment
- Events outside reasonable control
Any material changes to project timelines will be communicated where reasonably practicable.
13. Acceptance and Warranty of Deliverables
Clients are responsible for reviewing and testing deliverables within any acceptance period specified in the applicable agreement.
Where Hyrrokkin provides a warranty or defect-support period, its duration and coverage will be specified in the applicable proposal, SOW or agreement.
Warranty support generally applies to defects attributable to Hyrrokkin’s implementation within the agreed scope and does not automatically cover:
- New requirements
- Client modifications
- Third-party changes
- External integrations modified after delivery
- Server or infrastructure changes outside Hyrrokkin’s control
- Unsupported software or platform upgrades
- Misuse or unauthorised modifications
14. Backups and Data
Backup responsibilities will depend on the applicable service arrangement.
Where backup and recovery services are specifically included in the agreed scope, Hyrrokkin will provide them according to the applicable service terms.
Clients remain responsible for maintaining appropriate copies of business-critical data unless Hyrrokkin has expressly accepted that responsibility under a written agreement.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Hyrrokkin will not be liable for indirect, incidental, special or consequential losses arising from the use of our services, including loss of profits, revenue, anticipated savings or business opportunities, except where such liability cannot lawfully be excluded or limited.
Where liability arises directly from a particular paid service, any contractual limitation of liability will be governed by the applicable proposal, SOW or service agreement and applicable law.
Nothing in these Terms is intended to exclude or limit any liability, right or remedy that cannot lawfully be excluded or limited under applicable Indian law.
16. No Guarantee of Business Results
Unless expressly guaranteed in writing, Hyrrokkin does not guarantee specific commercial outcomes resulting from websites, applications, SEO, digital marketing, branding, cybersecurity, consulting or other services.
Such outcomes may include:
- Sales
- Revenue
- Leads
- Search rankings
- Website traffic
- Conversion rates
- Customer acquisition
- Business growth
Performance can depend on numerous factors outside Hyrrokkin’s control.
17. Suspension and Termination
Hyrrokkin may suspend or terminate services in circumstances including:
- Material non-payment
- Material breach of agreed terms
- Unlawful use of our services
- Fraudulent activity
- Security abuse or deliberate misuse
- Serious misconduct affecting our personnel or systems
- Requests requiring participation in unlawful activities
Where reasonably appropriate, we will provide notice and an opportunity to address the issue before termination.
Outstanding amounts relating to services already provided, committed costs or completed work remain payable according to the applicable agreement.
18. Force Majeure
Neither party will be responsible for delays or failures caused by circumstances beyond its reasonable control, which may include natural disasters, governmental restrictions, widespread telecommunications or cloud outages, civil disturbances, acts of war, major cyber incidents affecting external infrastructure or other comparable events.
The affected party should take reasonable steps to minimise the impact and resume its obligations when practicable.
19. Privacy and Data Protection
Personal data collected through our website and services will be handled according to our Privacy Policy and applicable Indian data-protection requirements.
Where a project involves processing personal data on behalf of a client, additional contractual or data-processing requirements may be agreed where necessary.
20. Electronic Communications
The parties may communicate and conduct transactions electronically, including through email, electronic documents and approved digital systems.
Indian law expressly recognises electronic records and contracts formed through electronic means under the Information Technology Act, 2000.
21. Changes to These Terms
Hyrrokkin may update these website Terms periodically to reflect changes in services, business practices or applicable requirements.
The revised version will be published on this page together with an updated effective date.
Changes to these general website Terms will not automatically override specific contractual terms already agreed for an existing engagement unless agreed by the parties or otherwise permitted by applicable law.
22. Governing Law & Jurisdiction
These Terms will be governed by the laws of India.
Subject to applicable law and any dispute-resolution provisions contained in a specific agreement between Hyrrokkin and the client, disputes relating to these Terms will be subject to the jurisdiction of the competent courts at Thoothukudi, Tamil Nadu, India.
23. Contact Information
For questions or concerns regarding these Terms & Conditions, please contact our registered administrative office:
Hyrrokkin Branding Services Private Limited
No: 4/188/3, 3rd Street Extension,
Muthammal Colony, Thoothukudi,
Tamil Nadu – 628002, India
Email: [email protected]
Website: hyrrokkin.net
