Last Updated: Apr 1, 2026
This Refund & Cancellation Policy explains the conditions applicable to cancellations and refund requests for services provided by Hyrrokkin Branding Services Private Limited (“Hyrrokkin”, “we”, “us” or “our”), a company incorporated in India.
This policy should be read together with the applicable quotation, proposal, Statement of Work (SOW), service agreement, invoice and other contractual terms agreed for a particular engagement.
Where specific refund, cancellation or termination terms have been agreed in writing for a project or service, those terms will apply to that engagement, subject to applicable law.
1. Project Cancellation Before Work Commences
If a client cancels a project before Hyrrokkin has commenced work or committed resources or third-party costs, the client may request a refund of the amount paid.
We will review whether any work, resource allocation, procurement or third-party expenditure has already occurred before confirming the refundable amount.
Where approved, refunds will normally be processed through the original payment method, where practicable.
2. Cancellation After Work Has Commenced
Once work has commenced, amounts corresponding to work already performed, resources committed, completed milestones and non-recoverable expenses will generally not be refundable.
Work commencement may include activities such as:
- Requirement analysis and project planning
- Research and technical assessment
- Strategy or consultation sessions
- UI/UX design
- Architecture or technical preparation
- Development, testing or configuration
- Developer, designer or specialist allocation
- Server, hosting or deployment activities
- Documentation and content-related work
- Procurement of licences or third-party services
- Any other activity undertaken specifically for the engagement
If a project is cancelled after commencement, Hyrrokkin may assess the work completed and costs incurred up to the effective cancellation date and determine whether any unutilised prepaid amount is refundable.
3. Advance Payments and Milestone Payments
Advance payments enable Hyrrokkin to reserve resources and commence project activities.
Once the corresponding project work or milestone has commenced, the portion attributable to work already performed or resources committed is generally non-refundable.
Payments relating to a milestone that has already been completed and accepted are non-refundable, except where otherwise required by applicable law or agreed in writing.
4. Third-Party and External Costs
Amounts paid or committed to third parties on behalf of a client are generally non-refundable once purchased, activated or committed.
These may include:
- Domain registrations and renewals
- Hosting and cloud services
- SSL certificates
- Software licences
- Themes, plugins and extensions
- Third-party APIs
- SMS, email or communication services
- Advertising expenditure
- Payment gateway or platform charges
- SaaS subscriptions
- Stock assets or other licensed materials
- Other external services specifically procured for the project
Where a third-party provider issues a refund to Hyrrokkin, any corresponding adjustment due to the client will be considered according to the circumstances of the engagement.
5. Subscription, AMC and Retainer Services
Subscription, Annual Maintenance Contract (AMC), support and retainer payments are generally non-refundable once the applicable service period has commenced.
Cancellation of future renewal periods may be permitted according to the applicable service agreement or subscription terms.
Cancellation does not ordinarily entitle the client to reimbursement for a service period that has already commenced or services already provided.
6. Client-Caused Delays or Project Suspension
A refund will generally not arise merely because a project is delayed, suspended or affected by circumstances attributable to the client, including:
- Delayed content or materials
- Delayed approvals or feedback
- Unavailability of required access or credentials
- Changes in requirements
- Expansion or alteration of project scope
- Delayed responses from client stakeholders
- Client-requested suspension
- Abandonment of the project
Such circumstances may also affect the agreed project schedule and resource availability.
Where appropriate, revised timelines, scope or commercial terms may be mutually agreed.
7. Change of Scope
Requests outside the originally agreed scope may require:
- Additional charges
- Revised timelines
- Additional resources
- A separate quotation or Change Request (CR)
A change in the client’s requirements after work has commenced does not automatically create an entitlement to a refund for work already completed.
8. Service Quality Concerns
If you believe that services delivered by Hyrrokkin materially differ from the agreed scope or specifications, please notify us promptly.
We will review the concern against the applicable proposal, SOW, approved requirements and deliverables.
Where reasonably appropriate, Hyrrokkin may first seek to:
- Investigate the reported issue
- Correct defects attributable to our work
- Re-perform the affected work
- Provide an alternative resolution agreed with the client
Nothing in this policy is intended to restrict any rights or remedies that cannot lawfully be excluded under applicable Indian law.
9. Business and Marketing Outcomes
Unless expressly guaranteed in a written agreement, Hyrrokkin does not guarantee particular commercial outcomes from services such as websites, applications, branding, SEO, digital marketing or consulting.
Examples include:
- Number of leads or enquiries
- Sales or revenue
- Website traffic
- Search-engine rankings
- Conversion rates
- Social-media reach
- Customer acquisition
- Business profitability
Failure to achieve an expected commercial outcome by itself does not constitute grounds for a refund where the agreed services have been properly delivered.
10. Termination by Hyrrokkin
Hyrrokkin may suspend or terminate services in circumstances including:
- Material non-payment
- Material breach of agreed contractual terms
- Unlawful use of our services
- Security abuse or deliberate misuse of systems
- Fraudulent activity
- Serious misconduct directed towards our personnel
- Requests requiring Hyrrokkin to participate in unlawful activities
Any financial settlement following termination will be determined based on the applicable agreement, services already performed, committed costs and applicable law.
11. Refund Processing
Where a refund is approved, we will communicate the approved amount and processing details to the client.
Approved refunds will normally be initiated within 14 working days after approval. The actual time required for the amount to appear in the client’s account may depend on the bank, payment gateway or original payment method.
Any applicable payment-gateway charges, taxes or third-party costs will be handled according to applicable law and the circumstances of the transaction.
12. How to Request a Cancellation or Refund
Requests should be sent to:
Please provide:
- Client/company name
- Invoice number
- Project or service name
- Payment details
- Reason for cancellation or refund request
- Any relevant supporting information
We will review the request against the project status, work completed, costs committed and applicable contractual terms.
13. Changes to This Policy
Hyrrokkin may update this Refund & Cancellation Policy periodically to reflect changes in our services, commercial practices or applicable requirements.
Updates will be published on this page with a revised Last Updated date.
Changes will not retrospectively override specific contractual rights or obligations already agreed with a client unless permitted by the applicable agreement and law.
14. Contact Information
For refund-related questions, cancellation requests or concerns, please contact our registered admin office:
Hyrrokkin Branding Services Private Limited
No: 4/188/3, 3rd Street Extension,
Muthammal Colony, Thoothukudi,
Tamil Nadu – 628002.
Accounts: [email protected]
Support: [email protected]
Website: hyrrokkin.net
