Last Updated: Nov 1, 2025

This Refund Policy outlines the conditions under which refunds may be issued for services purchased from Hyrrokkin Technologies FZC, a company registered in Ajman Free Zone, United Arab Emirates.

By engaging with our services, you acknowledge and agree to the terms described below.

 

1. General Policy – No Refund After Work Begins

Hyrrokkin Technologies FZC follows a strict no-refund policy for all services once work has been initiated.
Work initiation includes, but is not limited to:

• Project planning
• Strategy discussions
• UI/UX design
• Technical setup
• Developer allocation
• Server/hosting setup
• Any form of research, documentation, or task execution

Once any of the above actions have started, no refund will be granted.

2. When Refunds May Be Considered

A refund may be issued only if the project has not yet been initiated from our side.

This applies in cases where:

• The client has paid but cancels before any work begins
• No resources or designers have been assigned
• No internal or external effort has started

If we confirm that zero work has been initiated, a refund may be processed.

Refunds, if applicable, will be issued only through the original mode of payment and may take up to 14 working days.

 

3. Non-Refundable Items

The following items and services are strictly non-refundable, regardless of project status:

• Domain registrations
• Hosting services
• Cloud/Server setup charges
• Third-party API or service subscriptions
• Digital marketing fees
• Licensing fees (themes, plugins, tools)
• Any product or service purchased from third-party vendors
• Subscription-based services after activation
• Monthly retainers or maintenance fees once the period has started

4. Project Delays Caused by Client

Refunds will not be provided in cases where:

• The client delays providing content, approvals, or feedback
• The project timeline is extended due to lack of communication
• The client changes project scope after initiation
• The client suspends or abandons the project voluntarily

Such delays do not qualify for refunds.

5. Quality or Expectation-Based Refunds

We do not offer refunds for the following reasons:

• Personal dissatisfaction without valid grounds
• Change of business decision
• Change of preference after work is delivered
• Choosing to discontinue the project midway
• Third-party suggestions to rebuild or redesign
• Marketing performance expectations (e.g., leads, sales, traffic)

All work performed is based on the agreed scope and industry-standard practices.

6. Termination of Services

If Hyrrokkin Technologies FZC terminates services due to:

• Non-payment
• Policy violations
• Misuse of services
• Abuse, threats, or unprofessional behavior
• Illegal or unethical business intentions

No refund will be provided.

7. How to Request a Refund

To request a refund (only when eligible):

Email us at [email protected] with:

• Your name & company name
• Invoice number
• Payment receipt
• Reason for cancellation

We will review your request and confirm whether work has commenced.
If work has started, the refund request will be denied as per policy.

8. Changes to This Refund Policy

Hyrrokkin Technologies FZC reserves the right to update or modify this Refund Policy at any time without prior notice.
The updated version will be published on our website and becomes effective immediately.

9. Contact Information

For questions about this Refund Policy, please contact:

[email protected]
Hyrrokkin Technologies FZC
Ajman Free Zone, United Arab Emirates