Last Updated: Apr 1, 2024

We aim to deliver exceptional service quality through custom projects, and our team starts working shortly after payment confirmation. Hence, refunds are limited and conditional.

No Refund Policy (After Project Start)

• Once any work has been started—be it planning, design, development, or resource allocation—we do not offer any refunds, partially or fully.

Refunds are also not available for:
• Delay caused by client-side dependencies
• Change of mind or shifting to another vendor
• Miscommunication without written confirmation

Cancellation Window – 48 Hours

We understand that mistakes can happen, so we offer a 100% refund if the following conditions are met:
• The cancellation request is made within 48 hours of payment.
• No work has been started, and no resources have been allocated to your project.
• The cancellation is communicated in writing to [email protected].
Once approved, the refund will be processed within 7 working days to the original mode of payment.

Purchase Order (PO) Based Projects

If you are a regular customer and , we accept official Purchase Orders (POs) as formal project confirmation. Once a PO is accepted:
• The project is considered confirmed and binding
• No cancellation or refund will be accepted
• Hyrrokkin reserves the right to claim any pending payment for the committed scope as per the PO

AMC/Renewal Related Services

The following services are non-refundable once initiated or when the billing cycle has started:
• Domain Renewal
• Server Hosting & Renewals
• Email Account Renewals
• SSL Certificates
• AMC (Annual Maintenance Contract) Charges
For example, if your renewal date is 1st January, and you raise a cancellation request on or after 1st January, we will not be able to honor your request or offer any refund. This is because we may have already renewed third-party services or allocated support resources in advance.
To avoid unwanted renewals, clients must notify us at least 30 days in advance before the renewal date.

How to Request Cancellation

• Send an email with your payment details and project reference to [email protected]
• Mention "Cancellation Request – [Project Name]" in the subject line
Please review all deliverables and timelines before confirming your order. Our team is always available to clarify any doubts before you make a payment.

Our Recommendation

We advise all clients to:
• Carefully review service inclusions before confirming
• Raise queries before the invoice due date
• Communicate clearly about discontinuations before the renewal cycle
• Our team is always available for clarification or assistance prior to service renewal or confirmation.